Tag Archives: Outlook

Dealing with Bad GUI: Conversation View in Outlook 2013

In Outlook 2013 for Windows, in your Inbox > View by Conversation mail list, conversations are indicated by the little triangle, sometimes referred to as a “twisty”. The target area where you must click to display the conversation is about 10 pixels to the right of the "twisty" triangle. If you don’t know this, you have probably tried clicking ON the twisty—as you would expect from your experience on other programs and platforms. But that doesn’t work in MicrosoftLand. Keep trying, once in awhile you might get it to open, suggesting that the target is a single dot somewhere inside the twisty, but please, stop wasting your time!

Tip: Only click within the range suggested by the red box (below), starting about 10 pixels to the right of the twisty, and vertically in the row of the message. (Clicking on the triangle doesn’t work!)

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