Tag Archives: User Experience

Hey Tim. Here’s a “Portrait” icon. See? It’s taller.

There be gremlins? A ghost in the big giant Apple machine? An Easter Egg? Or somebody’s idea of a joke?

Because a couple of important icons have gotten switched!! And “icons”, little pictures that we rely on to represent certain very specific things, are important! You can’t just go switching them around! You’ll defeat their purpose. You’ll make them unreliable. I mean, what if somebody changed all the light switches in your house so that when you click “On” the lights go off? Or swapped faucets so hot water came out when you wanted cold?? What if one day Captain Aubrey decided that port would be starboard from now on?

Details are so important. Attention to important details helped establish Apple as the platform of visual artists. Unfortunately, someone has forgotten the importance of small details, in this case, in the difference between Landscape and Portrait. And here’s what I’m talking about:

On the Macintosh—Look at this Print Dialog from MacOS Monterey 12.1.1.

Notice anything?

The Print dialog has two icons, helpfully labeled “Portrait” and “Landscape”. Two tiny upward-pointing arrows are also supposed to help you figure this out. But if the rectangles were placed correctly, arrows would be unnecessary. The ORIENTATION of the rectangle is the indicator, the rectangles don’t even need anything inside them to make this point. (Ideally, the Landscape rectangle would contain mountains, not people, but we’re not going to fix everything today…).

Remember:

Portrait=long edge vertical (tall).
Landscape=long edge horizontal (short).

The arrows are there because the rectangle of the Landscape icon is turned on its side! It’s in Portrait mode, the same exact orientation as the rectangle of the Portrait icon. This misses the whole point of the VISUAL CUE that icons represent!! The “person” image inside the rectangle does not make it “Portrait”!

The rectangle icons would be more obvious if they were empty. But in this Mac dialog, in the Landscape icon, the “person” is sideways, which only makes sense if you turn your head sideways. Do you look at your screen that way??

That’s one issue. Once this flaw was established somewhere, somebody “understood” that any rectangle with a “person” in it is a Portrait icon. Confused? They were. Now you’ll never guess where the Landscape icon turns up, the one that is correctly oriented, but unfortunately contains a person image in it.

On iOS—Look at this so-called “Genius Pick” from “Tips” for iPad

How about here?

This “Tip” literally tells you to tap on a LANDSCAPE Icon “to turn on Portrait mode.”

Now we have the right icon (Landscape), being asked to do the wrong thing. Where will it end?? What I shouldn’t have to explain here, is that you ought to have to tap on a Portrait Icon to turn on Portrait mode! Does anyone at Apple know who Steve Krug is anymore? Or Don Norman?

And so, continuing my long tradition of helping Apple when I can, I, TechWite, have returned from a long and mysterious absence to remind you, “Think Different”. Remember that Landscape and Portrait are TWO DIFFERENT THINGS, historically represented by TWO DIFFERENT icons, and essentially, by THE ORIENTATION of the TWO RECTANGLES.

🤐 So many words! Try this:

“I’m Portrait!”—a tall image, with longer vertical edge

“I’m Landscape!” —a short image with a long horizontal edge

What’s to be done? I’m not going to correct every dialog and Genius Tip in Apple world, but I’ll give you a place to start. Please fix the icon in the Mac Print Dialog so it looks something like this:

Oh look! No tiny arrows!

When you’re done with that, then you can tackle the rest of this confusion in all the bazillions of iPhones and iPads and every other iThing. Okay? Glad to help. Now get to it!

I’m back.

—TechWite

Hipsters, audiophiles, and young people like vinyl, but why? 🤔

A friend has been raving about Spotify (or other streaming music services) for several years.

It’s hugely convenient, you have access to TONS of music whenever you want, and the quality is “digital”. Can’t argue the first two points, but as for the “quality”—at least when I had Sirius some years ago—I was frequently annoyed with the “flanging” distortion in streamed music. Same with Pandora, which I gave up due to the ads. Maybe it’s better now? Anyway, this same friend is now getting into vinyl mostly because his daughters are into it. 😎

Hipsters, audiophiles, and young people like vinyl, but why? Me? I’m old enough to have had three or four hundred LPs, and a selection of stackable equipment and big speakers. None of which I miss much. I sometimes miss the aesthetic. With LPs you take time to listen. It’s not immediate or convenient. And there is, the…

  • Visual —large print liner notes, and cover art
  • Tactile —the process of removing a disc from the sleeve, wiping the dust from it, placing it on the turntable, lowering the tonearm
  • Auditory—that first moment when the needle catches music in the groove

Great, and Do you remember these?

  • Scratches
  • Warping
  • Skips
  • Turntable rumble
  • Inter-groove modulation
  • Needle issues—especially proper tonearm weight and balancing

    Only some of this may be resolved with expensive, high end equipment. For others, you have to replace your precious vinyl!

Is it the sound?—Is the appeal the retro-aesthetics of mid-century music reproduction? Or is it the sound? If it’s the sound, it’s not that it is “more realistic” or “genuine”. Because it can’t be. Not if you understand the analog fundamentals of how LPs and tape work. I won’t bloviate about that here, (although I could.) To keep it simple: the specs of most audio equipment don’t even match the range of human hearing – usually 20Hz-20kHz. More pertinent to my point, the alleged analog “warmth” of LP sound has more to do with the “RIAA Rolloff”—a standard process by which the sound is filtered and equalized as it is recorded and played back. It’s not just pure “analog”, unmodified sound. If you want the details, this is a really good article that explains it.—> https://ledgernote.com/columns/mixing-mastering/riaa-curve/

Theoretically, you could use an equalizer to tweak your Music or iTunes player to make all your CDs sound more like vinyl. Or, if you still think an LP sounds “better” than a CD, try this experiment—If you have the equipment, cables, etc., (again, this is your DIY project, not mine). Record one of your favorite LPs on your computer, and then play it back, on your computer (if that’s the only way), but preferably through the same amplifier and speakers you use for your LP. You could even record it onto a CD (If you still have that ability. These days, those are fading fast!) Play that vinyl album from the CD. Is the sound different between the source LP and the digital copy? I’d contend that the digital recording can capture and reproduce all the “warmth” of the LP. Try it. I have.

I’m not against vinyl, I’m just against dumb reasons for justifying its use. Hang onto those LPs, enjoy everything about them that is different, but don’t tell me it’s about the sound unless you can definitively prove that you can always tell, “Is it Ella? Or is it Memorex?”

Cheers!

— TechWite

🙏🏻QR Code Controversy? Really? Calm down America.

Since Covid, QR Codes have become popular, especially as a “no-touch” tool to view a restaurant menu using a cell phone. Sometimes you can even order and pay using your cell phone. Although this New York Times article doesn’t outright suggest that using QR codes is risky or dangerous or a threat to your online privacy, it doesn’t do much to explain how a QR Code works, leading many readers to assume that the QR Code is some sinister new technology that will steal their identity, or worse.

Reader reactions to the article were just off-the-charts, paranoid-whacko. I tried to help out with this soothing comment:

“QR codes save you typing in a URL to get to a web page. As suggested by others here, any “damage” to privacy etc., results from the security threats already present on web sites and the internet. If this idea drives you to action, then get off Facebook and Amazon, both of which do far more damage than a restaurant web page.”

Christopher Plummer, Reader Comment, on article “QR Codes Are Here to Stay”, NYT, 7/26/2021

By this evening, there were almost 300 more comments about the article, mostly paranoid-whacko comparisons to the dystopias of Huxley and Orwell and horrified exclamations of former customers who swear they’ll never go to a restaurant again…and so on.

America, calm down! There are plenty of reasons to #AvoidtheInternet, but QR Codes used by restaurants are not one of them. If you use the simple camera connection in your phone or tablet that recognizes a QR Code, it:

  1. Translates the text that the “code” represents
  2. Recognizes that text as a URL (the kind you would type in your web browser)
  3. Passes that URL to your browser
  4. And opens your browser to that specific web page

That’s all that is happening! QR Codes can contain other information—addresses, phone numbers—but if all you’re doing is reading the code with the camera on your device (and NOT using a 3rd party QR app), then the not-sinister QR Code is saving you some keystrokes to get you to a web site. THAT’S ALL.

As I imply, once you get to the web site in question, your security and privacy is entirely up to you, and contains the same risks as any other commerce web site that may use trackers, cookies, spy pixels, profiling, blah, blah, blah, all the reasons you have to be smart and consider that you might want to #AvoidTheInternet, #DeleteFacebook, and so on. But please, don’t blame the QR Code.

This code takes you to a photograph I took.

Be Careful Out there! 🙂

—TechWite

That VR is so hot right now.

VR3


VR is HOT right now. Do you know why? You probably see those goofy goggles and imagine some gamer shooting aliens. That is WAY off. The whole VR world has changed. TechWite helps you understand how.


  • “Old VR” – Think of Google Maps “Street View”—flat, boring…
    • 2D – although you can “move”, the images have no depth.
    • Viewed through a porthole – big screen, little screen, it’s still like a submarine.
    • Controlled manually – by a keyboard, joystick, or game controller. It kind of works, but it’s not like being there.
    • Still images create the 360 degree “dead” world
    • No interaction with anything “in” the images
  • “New VR” – Think of Star Trek TNG’s “Holodeck”—mind blowing, you are there!
    • 3D – What you see has depth, you can see “around” objects
    • It Devours your vision – that’s what those goofy headsets are for- everything you see is part of the VR world. Add stereo sound, and that’s why it’s called “immersive”. You are in it!
    • Controlled by your movement – Turn your head to the right, you see what is on your right in the VR world. Look up, look down, ditto. This alone is a bit of a shock the first time you experience it!
    • Content can be 3D 360 degree video – Want to go for a helicopter ride over Manhattan? Be sure to hold on to something before you look down!

That’s just the beginning. Size, gravity, time – they can’t stop you. Examples:

  • RTVR – Like drones? Be one. Experience flying, in Real Time Virtual Reality
  • Remember Fantastic Voyage? You are now a tiny submarine inside a living human body. Explore the arteries and veins and organs. You see this, and experience it.

There’s so much to learn about this, to think about. Fortunately, the Tech media is all over it. (Links for you, below.) Start reading about it. But no words can do this justice, you must experience it. Get some Google Goggles, get the New York Times app for your iPhone or Android, and download one of the demos. Then take some time to imagine the possibility of experiencing the impossible.

—TW

via TidBits On the iPhone, Virtual Reality Is Unofficially Real

via AirWatch Blog  5 Epic Examples of Business Using Virtual Reality

via Google Filed Patent For Injecting A Device Directly Into Your Eyeball To Improve Vision – Forbes —Yes, another suggestion that we are not that far from “The Matrix”.

via Augmented and Virtual Reality: A New Vision – Deloitte CIO – WSJ

via Virtual Reality Therapy: Treating The Global Mental Health Crisis | TechCrunch.

via Samsung Announces Gear 360, a New Virtual Reality Camera – The New York Times.

 

Apple and Ive Flat Design Assault

via Former Apple Design Gurus Criticize Apple’s Current Designs.

via “Flat Design”? Destroying Apple’s Legacy… or Saving It.

Apple-hockey-puck-mouse

Wake up, Tim! Many years ago, Apple used a great deal of research and creative thought to revolutionize, popularize, and consumerize “Personal Computing” by creating interface rules and guidelines that made most Macintosh applications work consistently, regardless if the application was written by Apple, Microsoft, or one of the hundreds of other software companies that have passed into obscurity at the hands of change and monopoly. (Remember WordPerfect? pfs:Write? ThinkTank? Aldus Pagemaker?) It wasn’t always that way.

The power of this innovation is lost today because—like so much of technology—it is taken for granted. Apple designers, most notably Jonathan Ive, have placed form far above function. The result is inconsistency in the interface, hidden interface elements, huge assumptions about users knowledge, or perseverance, or desire to explore, and the capacity of users to remember invisible elements and features.

If you struggle figuring out how to do something on your iPhone or iPad or Mac, especially something that ought to be simple and obvious, then you’ve encountered the new design philosophy. Learn more about how it ought to be – read the articles linked at the top of this article. And, heck, you could tell Apple what you think! (Maybe they’ll hear you.)

http://www.apple.com/feedback/

Apple Flashback 2001: We Didn’t Think of That

How to Update Quicktime

As I mentioned way, way back in UNPREDICTABLE #3, the Software Update Control Panel doesn’t update Quicktime! And I still can’t tell you why—but I can guess. Those whacky, wonderful guys and gals in Apple’s Quicktime development group are pretty independent. As far as they’re concerned, they’ve got Apple’s crown jewel, and all the other development groups should just BOW and BE HUMBLE.

For example, a few years ago at MacExpo NYC, Apple demoed the ‘new’ release of Quicktime 4. One of the cool features was the ability to set up Quicktime to tell it HOW FAST your Internet connection was. That way, Quicktime Streaming servers could send you movies appropriate for your speed. (To oversimplify: Slow connection? Small movie. Fast connection? Big movie.) When I saw that, I thought, “Cool. I bet they have it tied to Location Manager!”  Which would make a great deal of sense.

Location Manager – definitely an Overlooked and Underused item, is mostly for laptop users. It’s kind of a SUPER Extension Manager. It’s a way to change ALL KINDS OF SETTINGS with just one command. You can: turn File Sharing on, have a default printer named “Joe”, and use a certain TCP-IP address connected to an Ethernet LAN at WORK. Then, switch to: A default printer “Jane”, turn File Sharing off, and use TCP-IP over your modem, at HOME. Once you have it set up, all you have to do is choose ‘WORK’ or ‘HOME’ and everything snaps into place.

So I asked one of the Quicktime DUDES at the Apple booth about that. He pointed his blond beard skyward, ran his fingers through his pony tail, and said, “Hmm, No..we didn’t think of that. That might be a good idea. Thanks.”

I try to help Apple where I can. Now Quicktime speeds are tied-in to Location Manager. My point, besides shameless self-promotion, is that the Quicktime Team is in their own little world. Why should THEY have to use the Software Update Control Panel? THEY don’t like it. THEY can build their own Software Update into Quicktime. And THEY DID. SO THERE.

via Unpredictable Back Issue #8, February, 2001.

A Mac Tip for You

Are you spending way too much time trying to get something done? I’m talking about on your computer. If you don’t have the right tool—or you don’t know how to use it—you’re going to waste time. Time is your life. Don’t waste your life! I’ll focus more on that, next time, but for now, how about a hot Mac tip?

Keeping the “Desktop” on your computer clean and organized can be a challenge. Even for the most disciplined and organized of users, it’s still like the kitchen in your home. It accumulates stuff. Kitchen: Mail you don’t know what to do with, groceries you haven’t put away, dirty dishes. Computer: Files, folders, apps, stuff you haven’t decided if you want to keep or not.

I’m not going to tell you how to clear your whole Desktop, but I will tell you about one awesome, simple feature built into the Mac OS that every Mac user should know about. (Windows users, I can’t help you.) And this feature is so easy, so obvious, and so useful, to me it is a metaphor for the whole Macintosh experience. Check it out.

You’ve got files and folders all over your Desktop. It’s a mess. So sort it.

  1. Click on your Desktop
  2. In the Finder select View > Sort By > Name
  3. Everything on your Desktop is now sorted by Name. Not what you wanted? You’ve got other choices, try one of those, including: by Kind and by Tags.

2_Finder Sort by Name

Does that help? Now you’ve got a lot of organized junk on your Desktop. And that’s not my favorite tip. Go ahead and think about some of those files. Maybe you want to put all the photographs into one folder? Maybe you just want to put most of that stuff into a folder called “Organize Later” and get it out of sight. Either way, follow along…

  1. Select the files that you want to put in a folder. This is basic Mac stuff, you know how to:
    1. [Command]+[Click] to make multiple selections
    2. Use the mouse to drag a selection triangle over a group of files
    3. Or use [Command]+[A] to select All—everything on the Desktop—(but de-select any drive volumes, or this tip won’t work)
  2. Once you’ve made the selection, [Right]+[Click] with a mouse, or two-finger click with a trackpad…
  3. You should see a pop-up menu, with “New Folder with Selection (xx items)” at the top.
  4. Select that menu and, Walla! Watch everything you selected jump into a newly created folder on your Desktop called “New Folder with Items”. Without lifting your fingers from the keyboard, type a folder name and press [Return].
  5. Done!

Pasted_Image_3_30_15__10_21_PM

These are explicit instructions, but seriously, this is as simple as: Select files, [Right]+[Click], select menu, Name the folder. Oh! Did you make a mistake? Didn’t want that name? Didn’t want all those files in that folder? No big deal, in the Finder Edit menu, right at the top, you can UNDO.

To me, this is an elegant, mind-bogglingly simple function that does so much, and says so much about the Macintosh OS: Choice, flexibility, ease of use, speed, and downright utility! Not everything on a Mac makes this much sense, but if you explore, you’ll find there are many, many features like this to help simplify and automate your work. Because really, shouldn’t the computer be working for you?

Operate Like Airbnb and Uber with the New DNA for IT – The CIO Report – WSJ

“Similarly, the key to the next 20 years of enterprise IT is not to provide more and more technology, but to manage a platform that enables any application to exist in your environment.”

via Operate Like Airbnb and Uber with the New DNA for IT – The CIO Report – WSJ.

Thanks, Pat Brady. To paraphrase a source I can’t locate, I think you’ve got “the beginnings of the kernel of an idea somewhere in here”. I’d summarize your suggestion for Future IT as: “Manage a platform that enables“. But without more details for this hopelessly generic message to CIOs, some will probably figure they understand and use the slogan to promote bold initiatives to house traveling employees at Airbnb locations, and get to their destinations using Uber. Your “new” IT will enable users by “allowing” those apps on their mobile devices.

The “DNA” is “Awareness”, “Identity”, “Integration”, and “Insight”.
What? What are you saying? What “Awareness”? Really. This non-specific mumbo-jumbo is just a tease! You’d never get away with this kind of writing at the New York Times. But okay, maybe I’m missing something here…maybe this is just a “concept piece”, you’re talking to CIOs. They don’t want to be bothered with details.

Let me translate. Guys and Gals, you want your people to be more productive, creative, efficient. You want them to like the tools they use for work. You want the tools to work well together. You don’t want to waste your resources managing a bug-riddled platform with a swiss-cheese of security holes that performs like an exhausted dull-eyed old mule struggling on the trail up the North Rim of the Grand Canyon. My advice? Buy Macs. Use Evernote. Support iOS. And please find a way to keep that stuff from being hamstrung by your old legacy data and security infrastructure. If you can’t do that, then go ahead, you might as well promote Uber and AirBnB. Cause that’s all you’ve got left.

CLI

CLI: Command Line InterfaceHow people controlled computers PM (Prior to Mac). THERE WAS NO MOUSE. A “prompt” – that is, a colon, or carat, or some other obscure character from your (physical) keyboard – appeared on the screen. This was equivalent to your dog looking up at you with THAT LOOK. If you knew the commands, you could TYPE one in and probably press [Return] or [Enter], and the computer would DO something. For example, in MS-DOS, if you typed in DIR (which stands for “directory”), you would get a list of FILES, with names like: CONFIG.SYS, AUTOEXEC.BAT, WORD.EXE, and HELPME.TXT. Whoopee. Believe it or not, a lot of people STILL enjoy this kind of interaction with a machine. “Geek Speak Review”, February 5, 2001

Unpredictable Issue #5 

Ask Anyone Who Has to Use Sharepoint what they think of it.

Go ahead. I dare you.
Ask anyone who has to use Sharepoint in their office what they think of it. If you are one of the people who has to use it, I’m sorry. Because unless your IT department has tons of money and a creative, open-minded leaning, then you are using “out-of-the-box” Sharepoint. And for you, I am sorry. It is confusing, ugly, and browser dependent. It is all that is wrong with the PC today and Microsoft for the last ten years. And that’s why a Microsoft Partner company can actually send an email like the one below. A product which can sell itself by making Sharepoint “not look like Sharepoint”. That says a lot doesn’t it? Am I taking crazy pills? If you are paying to make Sharepoint not be Sharepoint, why are you using Sharepoint??
 
Screen Shot 2014-07-31 at 2.32.05 PM